Packages we offer, Platinum, Diamond, Gold
|
Description |
Gold |
Diamond |
Platinum |
|
General |
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| Document software and hardware changes |
No |
Monthly |
Weekly |
| Test back-ups with restores |
Quarterly |
Monthly |
Weekly |
|
Servers |
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| Manage servers |
Yes |
YES |
Yes |
| Monitor all server services |
Yes |
YES |
Yes |
| Keep service packs, patches and hotfixes current as per company policy |
Monthly |
Weekly |
Weekly |
| Check event log of every server and identify any potential issues |
Yes |
YES |
Yes |
| Monitor hard drive free space on server |
Yes |
YES |
Yes |
| Exchange server user/mailbox management |
No |
YES |
Yes |
| Monitor Active Directory replications |
No |
YES |
Yes |
| Monitor WINS replication |
No |
YES |
Yes |
| SQL server management |
Yes |
YES |
Yes |
| Reboot servers if needed |
Yes |
YES |
Yes |
| Run defrag and chkdsk on all drives |
Quarterly |
Monthly |
Weekly |
| Schedule off time server maintenance |
No |
YES |
Yes |
| Determine logical directory structure, implement, MAP and detail |
No |
YES |
Yes |
| Set up and maintain groups (accounting, admin, sales, warehouse etc.) |
No |
YES |
Yes |
| Check status of back-ups |
Daily |
Daily |
Daily |
|
Alert client to dangerous conditions: |
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| Memory running low |
Weekly |
Daily |
Immediate |
| Hard drive showing signs of failure |
Weekly |
Daily |
Immediate |
| Controllers losing interrupts |
Weekly |
Daily |
Immediate |
| Network Cards report unusual collision activity |
Weekly |
Daily |
Immediate |
|
Weekly |
Daily |
Immediate |
|
| Educate and correct user errors (deleted files, corrupted files etc.) |
No |
No |
Yes |
| Clean and prune directory structure, keep efficient and active |
No |
No |
Yes |
|
Disaster Recovery |
|||
| Disaster recovery of server(s) |
Yes |
YES |
Yes |
|
Devices |
|||
| Manage desktops |
Yes |
YES |
Yes |
| Manage network printers |
Yes |
YES |
Yes |
| Manage other networked devices |
No |
YES |
Yes |
|
Networks |
|||
| Check router logs |
No |
YES |
Yes |
| Performance monitoring/capacity planning |
Yes |
YES |
Yes |
| Monitor switches, hubs and internet connectivity and ensure that everything is operational (available for SNMP manageable devices only) |
No |
YES |
Yes |
| Resolve internet connectivity issues with ISP |
Yes |
YES |
Yes |
|
Security |
|||
| Check firewall logs (available for SNMP manageable devices only) |
No |
Monthly |
Weekly |
| Confirm that antivirus definition auto updates have occurred |
Weekly |
Daily |
Immediate |
| Confirm that antispyware updates have occurred |
Weekly |
Daily |
Immediate |
| Create new directories, shares, security groups, new accounts, disable/delete accounts, manage account policies |
Monthly |
Weekly |
Daily |
| Permissions and file system management |
Quarterly |
Monthly |
Weekly |
| Set up and change security for users and applications |
Quarterly |
Monthly |
Weekly |
|
Applications |
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| Ensure Microsoft Office applications are functioning as designed |
No |
YES |
Yes |
| 3rd Party Application support |
limited |
Yes |
Yes |
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