Packages we offer, Platinum, Diamond, Gold
Description |
Gold |
Diamond |
Platinum |
General |
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Document software and hardware changes |
No |
Monthly |
Weekly |
Test back-ups with restores |
Quarterly |
Monthly |
Weekly |
Servers |
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Manage servers |
Yes |
YES |
Yes |
Monitor all server services |
Yes |
YES |
Yes |
Keep service packs, patches and hotfixes current as per company policy |
Monthly |
Weekly |
Weekly |
Check event log of every server and identify any potential issues |
Yes |
YES |
Yes |
Monitor hard drive free space on server |
Yes |
YES |
Yes |
Exchange server user/mailbox management |
No |
YES |
Yes |
Monitor Active Directory replications |
No |
YES |
Yes |
Monitor WINS replication |
No |
YES |
Yes |
SQL server management |
Yes |
YES |
Yes |
Reboot servers if needed |
Yes |
YES |
Yes |
Run defrag and chkdsk on all drives |
Quarterly |
Monthly |
Weekly |
Schedule off time server maintenance |
No |
YES |
Yes |
Determine logical directory structure, implement, MAP and detail |
No |
YES |
Yes |
Set up and maintain groups (accounting, admin, sales, warehouse etc.) |
No |
YES |
Yes |
Check status of back-ups |
Daily |
Daily |
Daily |
Alert client to dangerous conditions: |
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Memory running low |
Weekly |
Daily |
Immediate |
Hard drive showing signs of failure |
Weekly |
Daily |
Immediate |
Controllers losing interrupts |
Weekly |
Daily |
Immediate |
Network Cards report unusual collision activity |
Weekly |
Daily |
Immediate |
Weekly |
Daily |
Immediate |
|
Educate and correct user errors (deleted files, corrupted files etc.) |
No |
No |
Yes |
Clean and prune directory structure, keep efficient and active |
No |
No |
Yes |
Disaster Recovery |
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Disaster recovery of server(s) |
Yes |
YES |
Yes |
Devices |
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Manage desktops |
Yes |
YES |
Yes |
Manage network printers |
Yes |
YES |
Yes |
Manage other networked devices |
No |
YES |
Yes |
Networks |
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Check router logs |
No |
YES |
Yes |
Performance monitoring/capacity planning |
Yes |
YES |
Yes |
Monitor switches, hubs and internet connectivity and ensure that everything is operational (available for SNMP manageable devices only) |
No |
YES |
Yes |
Resolve internet connectivity issues with ISP |
Yes |
YES |
Yes |
Security |
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Check firewall logs (available for SNMP manageable devices only) |
No |
Monthly |
Weekly |
Confirm that antivirus definition auto updates have occurred |
Weekly |
Daily |
Immediate |
Confirm that antispyware updates have occurred |
Weekly |
Daily |
Immediate |
Create new directories, shares, security groups, new accounts, disable/delete accounts, manage account policies |
Monthly |
Weekly |
Daily |
Permissions and file system management |
Quarterly |
Monthly |
Weekly |
Set up and change security for users and applications |
Quarterly |
Monthly |
Weekly |
Applications |
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Ensure Microsoft Office applications are functioning as designed |
No |
YES |
Yes |
3rd Party Application support |
limited |
Yes |
Yes |
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