Packages we offer, Platinum, Diamond, Gold
Our Pro-active Managed IT package is essentially a fixed price IT support package that puts the responsibility of your IT systems on Colins IT. This means it is in our best interest to ensure you have a stable and efficient network as if you have any downtime, it will cost Colins IT in order to get you back up and running.
We provide 24/7 real-time system monitoring so we know before you do if there is a problem that needs urgent attention.
This means we shall respond to fault notifications and be onsite if necessary within a pre-agreed time frame during business hours. Systems will often give out errors before they fail. Being on top of these error messages and monitoring them means there is significantly less downtime.
We deliver remote support to your end users directly as well as any servers with our Pro-active Managed IT services. Being pro-active means we keep servers and workstations running with all the latest security and software updates. Regular maintenance keeps your systems running at their best.
Our special packages key points are :-
- Unlimited telephone Support
- Unlimited Remote Support
- Unlimited On-Site Visits
- Unlimited access to a vast bank of IT and business knowledge and experience
- 24/7 Server Monitoring
- Software, security and service pack updates
- Weekly Health Reports
- Your systems are proactively monitored to prevent problems.
- Electronic ticketing support system
Call Free : 0800 10 777 82
